FAQ

General Information

What is Midnight Whispers?

Midnight Whispers is a exclusive edition box that has two types of boxes:

  • Midnight Whispers- Paranormal/Fantasy Romance box that includes special edition hardcover books from your favorite Authors.
  • Roses & Thorns- Contemporary + Dark Romance box that includes special edition hardcover books from your favorite Authors.

We are not a subscription box and open to everyone. Please note, all of our books are hardcovers and boxes can contain 1-3 books and be priced accordingly. 

What is the difference between the Midnight Whispers and the Roses & Thorns Box?

Each box contains Exclusive Edition hardcover books.

Midnight Whispers books featured will be New Adult (NA) or adult fantasy and paranormal books within the romance genre.

Roses & Thorns books featured will be New Adult (NA) or adult contemporary, dark romance, rom coms, sports romance, etc. books.

Are you a subscription?

No! We are not a recurring subscription. If a box is desired, it is a first come, first serve purchase for our consumers. If we do sell out of a box, those that purchased the first in the series will get early access to the second/third, etc. 

Your charge will not get charged without you manually purchasing a box. 

**This may change in the future**

What's the best way to keep updated?

We regularly post announcments on our Instagram page and within the Dragon's den in Facebook. You can also subscribe to our email newsletters where we will send important updates regarding sales and other news. 

What is the Dragon's Hoard?

The Dragon's Hoard is where all of our exclusive edition pre-ordered books go after the sale period closes. There you can find a waitlist if you missed the pre-order period to join and get notified for any leftover stock. 

Please note, signing up for the waitlist does not guarantee you will receive an email to purchase any overstock copies.

How should I take care of my books?

Remove plastic wrapping from books upon arrival. Books can become moldy under plastic wrapping if not removed
- Store books in a clean, dry area
- Keep books out of direct sunlight or heat (excessive light or heat can damage colors)
- Store books away from smoking or cooking
- Store books away from excessive dampness or humidity
- Keep books clean and dust free
Feel free to read your special editions! Please note, normal wear and tear can occur with your special editions such as color changes, foiling or coverings wearing off through touching, and edges changing color dependent on lighting and storage**

How can I change my shipping address?

***Changing your address to another country? YOU MUST CONTACT US VIA EMAIL to see if we can accomodate this. See more at the bottom of these directions***
 
Changing your shipping address is easy! There are 2 ways to do it:
 
1. ORDER CONFIRMATION PAGE: Right after you order, you've noticed the address isn't correct. Never fear, corrections are easy! Right after checkout, you will see a button right under your shipping address that shows 'Update Address'. This will allow you to make any corrections as needed.
 
2. ORDER CONFIRMATION EMAIL:  This is the email that is sent to you after you have purchased a box. Steps to change it are below:
1. Find your email order confirmation
2. Click the button that says 'view your order'
3. This will route you to the order status page. Once there, click 'Update Address' button near the shipping address. 
 
OR
 
1. Find your email order confirmation
2. Navigate to the "Customer Information" section 
3. Click 'Update Address' under the current shipping address to make any corrections as needed
(please note, on older emails, this may not be visible on the confirmation email)
 
**Want to change your address to a different country? Please email customer service at info@midnightwhispersbox.com otherwise your label may not get changed when printing due to how the website processes addresses. There may be a fee or refund depending on the address change**
 

Book Information

What types of features will an Exclusive Edition Hardcover have?

Books will vary in design as they are each unique. Books may contain some of the following: Hardcover designs, dust covers, reversible dustcovers, interior artwork, new interior formatting, endpaper artwork, author signature, author letter, foiling, UV spot, embossing, sprayed edges, digital edges, stenciled edges.

I would love to be a featured author! How can I do this?

We love showcasing new or experienced authors for our boxes!

Does your genre fit fantasy/paranormal romance that is new adult/adult? Please fill out this interest form. (Midnight Whispers)

Does your genre fit contemporary or dark romance that is new adult/adult? Please fill out this interest form. (Roses & Thorns)

Please note, while we would love to feature every author interested in being a part of our box, our spots are limited as we only release books every 2-3 months. Submission of an interest form does not guarantee that we will choose your book for a special edition box.

I have a book/series/Author that I want to suggest!

We love hearing your suggestions! Please make sure your book falls under the new adult(NA) or adult category. We have two forms.

One for romantasy/paranormal romance that is featured in Midnight Whispers HERE. 

One for contemporary/dark romance that is featured in Roses & Thorns HERE

 

I'm an author and would love to contribute a signed book/e-book/merch item for a giveaway on instagram/facebook/tik tok!

We LOVE allowing authors to showcase their books, announce new releases, and run free giveaways through instagram, tik tok, or facebook. If you are interested in collaborating with us on a giveaway on a certain platform, please fill out this form.

**Please note, all giveaways must be given freely and all shipping expenses paid if it is a physical item**

Book Box Types

What kind of books are in Roses & Thorns?

Roses & Thorns is our Romance box! We feature the following genre's in this box-

Contemporary Romance

Dark Romance

Rom coms

Sports Romance

Small town romance

 

Looking for fantasy or paranormal romance books? Check out our Midnight Whispers Box!

What kind of books are in Midnight Whispers?

Midnight Whispers features new adult or adult paranormal or fantasy romance books! 

 

Want something more contemporary or dark but set in the real world? Try out Roses & Thorns box!

Ordering and delivery

How much does a box cost?

Boxes will vary in pricing and is dependent on the size and length of the book along with Exclusive Extras (stenciled edges, extra foiling, extensive art, etc.)  plus exact shipping to your region/country for one book. These are not subscriptions and you will not be charged automatically. 

Can I purchase multiple boxes in one order?

No. There are a few reasonings behind this decision.

1- Shipping won't be accurately calculated

2- Sometimes books released at the same time don't arrive at the same time depending on customizations.

 

At this time, unless stated at the start of a sale and on the product page, we do not limit how many boxes you can purchase, however they MUST be purchased individually in separate orders with separate shipping.

 

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account.

 

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. 

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@midnightwhispersbox.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How much is shipping?

Shipping is determined by weight, volume, and size of the box. To calculate estimated shipping fees, add the items to your cart and move through the checkout process. Prior to payment, the estimated shipping will be provided. 

My address has changed. What should I do?

As soon as your address changes, please ensure you adjust it per order. 

Changing your shipping address is easy! There are 2 ways to do it:
 
1. ORDER CONFIRMATION PAGE: Right after you order, you've noticed the address isn't correct. Never fear, corrections are easy! Right after checkout, you will see a button right under your shipping address that shows 'Update Address'. This will allow you to make any corrections as needed.
 
2. ORDER CONFIRMATION EMAIL:  This is the email that is sent to you after you have purchased a box. Steps to change it are below:
1. Find your email order confirmation
2. Click the button that says 'view your order'
3. This will route you to the order status page. Once there, click 'Update Address' button near the shipping address. 
 
OR
 
1. Find your email order confirmation
2. Navigate to the "Customer Information" section 
3. Click 'Update Address' under the current shipping address to make any corrections as needed
(please note, on older emails, this may not be visible on the confirmation email)
 

Please email our customer service team at info@midnightwhispersbox.com if you need further help. Please note, your address must be changed for each order so that it ships to the correct address.

Do you ship internationally?

We proudly ship to Canada + 55 countries! Please note, international shipping varies but we do strive to ensure we choose the best shipping partners to keep it as affordable as possible. Please note, international shipping has risen in costs recently and a shipping consolidation service may be the best option for multiple orders.

You could also use a consolidation service such as Stackry! More details are below.

How does Stackry Work?
  • You get a free, private US address
  • You're able to shop from your favorite US retailers and ship to the US address
  • Stackry will notify you when your packages are received and ready to be shipped
  • Simplify and save on international shipping! (Also, don't miss out on our Exclusive Editions!)

Where do you ship from?

Boxes are shipped from North Carolina, United States.

How do I cancel my order?

Sorry, all purchases are final. We do not allow cancellations or refunds. Returns made without authorization or knowledge will not be eligible for a refund.

When will my order arrive?

Most of our orders are pre-orders unless it's listed under the Dragon's Den. The preorder shipping timeframe is listed on the product when purchasing. It is also required to check the box when checking out that you understand the shipping timeframe. Please note, occasionally, boxes will be delayed due to issues outside of our control. 

Are there any VAT or customs fees?

Based on the laws and regulations in your respective country, there could be potential obligations for you to cover extra charges related to customs or value-added tax (VAT). It's worth noting that these charges are beyond our influence. We are dedicated to ensuring the accurate completion of all required documentation to minimize any complications in the shipping process. Please be aware that customers are accountable for any customs fees incurred. Additionally, your bank may apply a nominal fee when making purchases from a foreign country. It's essential to emphasize that this fee is not associated with Fae Crate, and you should address any inquiries about it directly with your bank. Occassionally, certain shipping partners may charge additional delivery fees or charges that are outside of our control or knowledge. 

Past Boxes

Can I buy any of your past books or boxes?

We have waiting lists for each box after the sales close for any scratch and dent or leftover sales. Please make sure you sign up for the waitlist for your chance to purchase any extra copies.

Typically, we have a limited amount of overstock or scratch and dent books that we will be able to release for sale about 2 months after all of the original pre-orders have shipped out. Sometimes you can succesfully purchase past books in those sales however quantities will always be limited. 

We always announce leftover sales via emails and on our social media platforms such as Instagram and Facebook.

 

Will you reprint any of your books?

Unfortunately, the answer is typically no. This is usually due to Author contract obligations or our own limitations. We sometimes have spare books we sell in our overstock or leftover sales, so keep an eye on any announcements on Instagram or our newsletters. 

 

On the off chance we are able to provide a reprint, we will strive to provide several months of notice. 

Damages or Payment Issues

Can I return or exchange a book?

We are unable to accept or process returns or exchanges at this time. Returns made without authorization or knowledge will not be eligible for a refund.

Cancellations and Payment disputes

Please note, we do not allow cancellations or refunds. This is agreed upon by checking the box when ordering your book. It is also listed within our policies, FAQs, and on each product.

A credit card payment dispute, often referred to as a "chargeback," is a formal process that allows a credit card holder (the consumer) to dispute a charge made to their credit card account. This process is typically initiated when the cardholder believes that a transaction on their credit card statement is incorrect or unauthorized.

It's important to note that chargebacks are intended to protect consumers from fraudulent or incorrect charges, but they should not be abused as a means to avoid legitimate payments.

If we receive a chargeback or dispute, we will usually cancel and refund all outstanding orders that are linked to the same bank card to ensure fradulent activity is not occuring. 

 

My book has arrived but it’s not as I expected due to damage. What can I do?

We are so sorry that your book or item did not arrive in perfect condition. We do try and package our books securely, but sometimes existing manufacturing damage may be missed or they have a rough transit during shipment. 

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@midnightwhispersbox.com with the details. Some photos may require measurements. Please send in requests within 10 business days of your box delivering to report any damages. We can only accept reports and claims within the specified period. All replacements are at the discretion of Midnight Whispers customer service. 

We’ll strive to respond within 3-5 business days. Please be aware response times may increase during busy times. Dpeneding on your location or the extent of the damage, we may request that you destroy your item Please reference our qualifications for damage below:

Items below DO qualify as damage:

  • Split spine
  • Torn/missing pages affecting readability of the book 
  • Torn or severe crease in endpapers
  • Extreme blurriness of edges
  • Tear/rip/cuts on the front of the book or dust jacket larger than 1cm
  • Large scratches or cuts on the front cover
  • Water damage
  • Defects from manufacturing (large amount of missing foil, missing embossing, etc.)
  • Heavy creasing on dust jackets 20mm or more
  • Crushed edges or corners 15mm or more in size
  • Large dents 15mm or more in size
  • Missing an author signature when it should have one

Items below do NOT qualify for replacement:

  • Loose dust jackets
  • Light scratches, white spots, or marks on the back of the book/jacket
  • Minimal creasing of dust jacket less than 20mm
  • Slightly faded or minor areas of missing foil finishes
  • Minor scuffing on the edge
  • White spots or minor scratches/marks on the top or bottom edge of the book
  • Slightly blurred stenciled/sprayed/digital edges
  • Slight missing of foil on foiled edges
  • Slightly wavy pages
  • Minor page bleeding 
  • Creasing or folding on the top or bottom of the book spine or dust jacket or at the corners
  • Ripped/damaged blank pages

My Paper Products were damaged during shipping.

Paper products in the box are essentially free goods we provide in addition to the Exclusive Edition. If these are damaged and the reader would like replacements, please reach out and we can ship them if the reader desires at a small shipping cost if we have additional items. Paper products may include bookmarks, art prints, stickers, etc. outside of the actual book. Bookplates will be replaced if damaged or missing.