FAQ

Books will vary in design as they are each unique. Books may contain some of the following: Hardcover designs, dust covers, reversible dustcovers, interior artwork, new interior formatting, endpaper artwork, author signature, author letter, foiling, UV spot, embossing, sprayed edges, digital edges, stenciled edges.

We love showcasing new or experienced authors for our boxes!

Does your genre fit fantasy/paranormal romance that is new adult/adult? Please fill out this interest form. (Midnight Whispers)

Does your genre fit contemporary or dark romance that is new adult/adult? Please fill out this interest form. (Roses & Thorns)

Please note, while we would love to feature every author interested in being a part of our box, our spots are limited as we only release books every 2-3 months. Submission of an interest form does not guarantee that we will choose your book for a special edition box.

At this time we are not taking formal suggestions!

We LOVE allowing authors to showcase their books, announce new releases, and run free giveaways through instagram, tik tok, or facebook. If you are interested in collaborating with us on a giveaway on a certain platform, please fill out this form.

**Please note, all giveaways must be given freely and all shipping expenses paid if it is a physical item**

Roses & Thorns is our Romance box! We feature the following genre's in this box-

Contemporary Romance

Dark Romance

Rom coms

Sports Romance

Small town romance

Looking for fantasy or paranormal romance books? Check out our Midnight Whispers Box!

Midnight Whispers features new adult or adult paranormal or fantasy romance books! 

Want something more contemporary or dark but set in the real world? Try out Roses & Thorns box!

Our new Phoenix book box features high fantasy!

Dragon's Hoard is our area for overstock copies or scratch and dent copies. All sales final. Please allow up to 4 weeks for shipment.

Boxes will vary in pricing and is dependent on the size and length of the book along with Exclusive Extras (stenciled edges, extra foiling, extensive art, etc.)  plus exact shipping to your region/country for one book. These are not subscriptions and you will not be charged automatically. 

Yes. You can place an order as a guest with no obligation to create an account.

We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. 

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@midnightwhispersbox.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Shipping is determined by weight, volume, and size of the box. To calculate estimated shipping fees, add the items to your cart and move through the checkout process. Prior to payment, the estimated shipping will be provided. 

All refunds are issued to the original payment method used at checkout. Please note that credit card transaction fees, payment processor fees, and any international currency conversion or exchange fees are non-refundable, as these charges are retained by the payment provider and are not returned to us. As a result, refunds will be issued minus these non-refundable fees.

Refunds cannot be processed once a shipping label has been created, as the order has already entered fulfillment.

Returns sent without prior authorization will not be eligible for a refund.

Subscriptions cannot be refunded or canceled more than 48 hours after renewal. Phoenix Subscriptions can only be canceled after a series has finalized and cannot be canceled mid series. 

We have three subscription boxes below with different renewal dates. 

Midnight Whispers: 

February 1st

April 1st 

June 1st 

August 1st 

October 1st 

December 1st

Roses & Thorns:

January 1st 

March 1st 

May 1st

July 1st

September 1st

November 1st

Phoenix: Orders can only be canceled after a series finishes.

November 20th

March 20th

July 20th

A: No — skips must be made before the renewal date on the 1st of the month for both Roses & Thorns and Midnight Whispers. We are on the east coast of the US and subscriptions start renewing at 12:01am and continue throughout the day. Once it is the 1st, your order is confirmed and cannot be skipped. You will receive an email confirming the skip made prior to the 1st of the renewal month if you choose to skip that month's box.

Membership renewals can be skipped in the portal. 

If a refund is desired, we can offer a cancellation of the subscription and refund of the order within 48 hours after renewal. After 48 hours, a cancellation cannot be processed. If desired, a new invitation will be needed to gain another subscription. We apply our policy consistently across all subscribers.  We cannot skip a month that has already been charged. 

Phoenix boxes do not have any skips. 

Refund requests must be submitted within 48 hours of an accidental subscription renewal. Please note that approving a refund will result in the cancellation of the subscription. Requests made after this period will not be eligible for a refund, but the subscription can still be canceled to prevent future renewals.

Yes, both Midnight Whispers and Roses & Thorns have a generous skip policy equalling 4 skips in a year. You can skip anytime before your renewal date to avoid being charged for the next month.

Each time a box is successfully skipped, our system automatically sends a confirmation email so you’ll always have a record of it. We are not able to skip your renewal or refund your renewal if you weren't able to skip prior to the renewal date. 

Phoenix has no skips

Log into your account to update your info before the 1st of the month to ensure it applies to your next renewal.

Subscription boxes can ship anytime after the 5th of the renewal date into the next month. 

Example:

Midnight Whispers renews on February 1st. Boxes can ship between February 5th - March 31st.

If your payment doesn’t go through, our system will automatically retry 3 times. Please update your billing info promptly to avoid missing a box. If the system cancels your subscription due to non-payment or payment failure, you have 24 hours to email customer support to attempt a reinstatement. After 24 hours, we cannot guarantee your subscription spot as it may have been filled. 

NOTE- For all subscriptions, we recommend using a credit card or paypal only. Using shop pay can cause issues with the renewals and cause your subscription to be incidentally canceled by the system. 

Our subscription invite links are valid for 24 hours, regardless of whether they landed in your spam folder, were missed, or if you were traveling. We are not able to extend the invitation period or resend links beyond this window, as it is applied consistently to all customers worldwide to ensure fairness.

Boxes are shipped from North Carolina, United States.

Are you wanting to change your address to a different country? STOP. Email info@midnightwhispersbox.com as the steps below will not work. 

As soon as your address changes, please ensure you adjust it per unfulfilled order. 

Please note, your address must be changed for each order so that it ships to the correct address. If it's changed on the subscription or your portal, it only changes it for future orders. Please email our customer service team at info@midnightwhispersbox.com if you need further help.

Lost or Stolen Package Policy

While we take every precaution to ensure that your package arrives safely and on time, we understand that occasionally things may go wrong. This policy outlines the steps we take to address lost or stolen packages and ensure our customers' satisfaction.

Check the Tracking Information:

Verify the delivery status using the tracking number provided in your shipment confirmation email.
If the status shows "Delivered" but you have not received the package, please check around your delivery location and with neighbors or building management. Please reach out to your local post office and/or the shipping provider before sending an email to our customer support team. 

Contact Us:

If you still cannot locate your package, contact our Customer Support team within 7 days of the estimated delivery date.
Provide your order number, tracking number, and any relevant details regarding your missing package.

Please contact us within 10 days if your tracking shows delivered but you have not received your box. This is a requirement so that we can assess our stock in order to offer a replacement if stock allows or issue a full refund. 

Limitations:
Please note the following limitations to our Lost or Stolen Package Policy:

Incorrect Address:

• We are not responsible for packages delivered to an incorrect address provided by the customer.

Extended Delivery Period:

• Reports made more than 30 days after the estimated delivery date may not be eligible for a replacement or refund.

Repeated Incidents:

• Customers who experience repeated incidents of lost or stolen packages may be required to choose alternative delivery options or may have limited eligibility for replacements or refunds.

Preventative Measures:
To help prevent future loss or theft, consider the following tips:

Safe Delivery Location:

• Use a secure delivery address, such as a workplace or a location with a doorman or concierge service.
• Provide specific delivery instructions, if possible, for a secure drop-off location.

Sign Up for Delivery Notifications:

• Enable text or email alerts from the shipping carrier to receive real-time updates on your package's status.
  Package Security:
• Install a security camera or a video doorbell to monitor deliveries.

Most of our orders are pre-orders unless it's listed under the Dragon's Den. The preorder shipping timeframe is listed on the product when purchasing. It is also required to check the box when checking out that you understand the shipping timeframe. Please note, occasionally, boxes will be delayed due to issues outside of our control. 

Domestic Shipping Information

Domestic shipping typically takes 1-7 business days, depending on your location and when your order is picked up. Please note the following important details about our shipping process:

Processing Time: It may take up to 1-2 weeks from the time the shipping label is created until your order begins moving and is trackable.
Shipping Timeframe: The shipping timeframe begins once your package is en route and has received its first scan by the carrier.

 International Shipping Information

International shipping generally takes 2-6 weeks, depending on your location and when your order is picked up. Please note the following important details about our shipping process:

Processing Time: It may take up to 1-2 weeks from the time the shipping label is created until your order begins moving and is trackable.
Shipping Timeframe: The shipping timeframe begins once your package is en route and has received its first scan by the carrier.

The above estimates can range greatly during times of heavy shipments such as holidays, other peak seasons, and any other global factors that are outside of our control. 

International Shipping Charges and Responsibilities
Based on the laws and regulations in your country, you may be obligated to cover additional charges related to customs or value-added tax (VAT). Please be aware that these charges are beyond our control. We are dedicated to accurately completing all required documentation to minimize any complications during the shipping process. However, customers are responsible for any customs fees incurred.

Additionally, your bank may apply a nominal fee for purchases made from a foreign country. This fee is not associated with Midnight Whispers, so please direct any inquiries regarding it to your bank. Occasionally, certain shipping partners may impose additional delivery fees or charges that are also beyond our control or knowledge.

Typically, we have a limited amount of overstock or scratch and dent books that we will be able to release for sale about 2 months after all of the original pre-orders have shipped out. Sometimes you can succesfully purchase past books in those sales however quantities will always be limited. 

We always announce leftover sales via emails and on our social media platforms such as Instagram and Facebook. All overstock is under the Dragon's Hoard on the site.

Unfortunately, the answer is typically no. This is usually due to Author contract obligations or our own limitations. We sometimes have spare books we sell in our overstock or leftover sales, so keep an eye on any announcements on Instagram or our newsletters. 

On the off chance we are able to provide a reprint, we will strive to provide several months of notice. 

Cancellation, Refund, and Chargeback Policy

Cancellation and Refund Policy

All refunds are processed to the original payment method used at checkout. Please note that credit card transaction fees, payment processor fees, and international currency conversion or exchange fees are non-refundable, as these charges are retained by the payment provider and not returned to us. Accordingly, all refunds will be issued minus these non-refundable fees.

Please be aware that refunds cannot be processed once a shipping label has been created, as the order has already moved into fulfillment.

Chargeback Policy

A credit card payment dispute, often referred to as a "chargeback," is a formal process that allows a credit card holder (the consumer) to dispute a charge made to their credit card account. This process is typically initiated when the cardholder believes that a transaction on their credit card statement is incorrect or unauthorized.

Chargebacks are intended to protect consumers from fraudulent or incorrect charges. However, they should not be abused as a means to avoid legitimate payments.

Handling Chargebacks

If we receive a chargeback or dispute, we will cancel and refund all outstanding orders linked to the same bank card to ensure that fraudulent activity is not occurring. In the event of a chargeback, future purchases will be unable to be made using the same account or bank card.

If you have any questions or concerns about our policy, please contact our Customer Support team for assistance.

No Returns or Exchanges Policy

Policy Statement

We are unable to accept or process returns or exchanges at this time.

Unauthorized Returns

Returns made without prior authorization will not be eligible for a refund or exchange.

If you have any questions or concerns regarding this policy, please contact our Customer Support team for assistance.

DAMAGES

We are so sorry to hear your box or book arrived damaged! Our fulfillment fairies work hard in inspecting each individual book but please know, interior inspections are not able to be performed.  We acknowledge that mistakes or incidents may occur in inspection, handling, or shipping. Also, please realize shipping and handling is outside of our control though we package each box with care (bubble wrap or foam).

In the event you received a damaged book, please email us at Info@midnightwhispersbox.com within 14 days of delivery with a photo, measurements and description of the damage to obtain assistance. Please allow 4 weeks prior to reaching out if your delivery is missing.  We review each concern individually and will assist where able. Please note, Midnight Whispers is unable to assist if a box tracking number shows that it was delivered. Please contact your local postal office for help. Please note, we are only able to accept exchange or return requests within the 14 days from the date you received your order, indicated by your tracking information. 

Items below DO qualify as damage:

• Split spine
• Torn/missing pages affecting readability of the book 
• Torn or severe crease in endpapers
• Extreme blurriness of edges
• Tear/rip/cuts on the front of the book or dust jacket larger than 1cm
• Large scratches or cuts on the front cover (Jacket or hardcover without a jacket) 
• Water damage
• Defects from manufacturing (large amount of missing foil, missing embossing, etc.)
• Heavy creasing on dust jackets 20mm or more
• Crushed edges or corners 15mm or more in size
• Large dents 15mm or more in size
• Missing an author signature when it should have one
• Misaligned sprayed edges 5mm or more

Items below do NOT qualify for replacement:

• Loose dust jackets
• Light scratches, white spots or dots, or marks on the back of the book/jacket or under a dust jacket
• Minimal creasing of dust jacket less than 20mm
• Slightly faded or minor areas of missing foil finishes/scratches on foil
• Minor scuffing on the edge
• White spots or minor scratches/marks on the top or bottom edge of the book
• Slightly blurred stenciled/sprayed/digital edges
• Slight missing of foil on foiled edges
• Slightly wavy pages
• Minor page bleeding 
• Creasing or folding on the top or bottom of the book spine or dust jacket or at the corners
• Ripped/damaged blank pages
• Misaligned sprayed edges 4mm or less

Please note that certain finishes are more prone to showing manufacturing wear, which is considered normal during the printing process.

Metallic foiled edges and dust jackets, as well as black hardcovers or heavily foiled hardcovers/jackets, may show light scratching more easily.

Variations in paper or minor cutting marks along the edges beneath sprayed edges can occur during production.

Some sprayed edges may show faint marks or lines from interior page designs, which is also normal.

Slight misalignment of tip-ins or bookmarks can happen, as these are added after the book is bound and may appear slightly tilted or off-center.

These guidelines are provided for general reference, and each claim is reviewed on a case-by-case basis. All returns or exchanges are handled at the discretion of Midnight Whispers customer service.

Paper products in the box are essentially free goods we provide in addition to the Exclusive Edition. If these are damaged and the reader would like replacements, please reach out and we can ship them if the reader desires at a small shipping cost if we have additional items or through letter mail. Paper products may include bookmarks, art prints, stickers, etc. outside of the actual book. Bookplates will be replaced if damaged or missing.

Book pre-order discounts can only be used on your first purchase. 

T-Shirts:

• Turn the shirt inside out before washing to protect the design from friction and pilling
• Wash with similar colors on a gentle or delicate cycle. Do not bleach
• Use cold water to minimize the risk of fading and damage to the lettering
• Avoid fabric softeners and dryer sheets and tumble dry on low heat. 
• For extra protection, place the shirt in a mesh laundry bag

Embroidered Sweaters:

• Turn the clothing inside out to protect the embroidery. Avoid washing with other clothing, especially items with zippers or buttons, which can pull on the stitches. Use a mild detergent and wash gently. If the embroidery has bright colors, wash in cold water to reduce the chance of colors bleeding. 
• Drying

  Air drying is best and prevents shrinking. Place the clothing on a flat surface, clothes horse, rack, or airer in a warm, dry environment. If you must use a dryer, use the lowest heat setting and put the clothing inside out. Tumble drying can damage the thread and shorten the life of the fabric, so it's not recommended for elaborate embroidery.
• Ironing

  Iron the clothing inside out, on the reverse side of the logo, with a soft towel underneath to avoid pressing the stitches flat. Never iron directly over the embroidery, as the heat can damage the thread.

T-shirts/ Canvas Totes

These are made to order, print on demand and may ship separately. They take 4-6 days to produce, and then will ship.

Embroidered Sweaters

Embroidered sweaters take 3-4 weeks to produce prior to shipping. These are made on demand and may ship separately.

Petite Bags

These are made to order and take 2-3 weeks prior to shipment. These are made on demand and may ship separately.

Art - Stickers/Prints

These are available at our warehouse and will ship within 2-4 business days. 

Once an order is placed, it is immediately sent to our print-on-demand team for processing. Unfortunately, we cannot make changes to the size, design, or any other details after this point. Please double-check your order before confirming to ensure everything is correct. We do provide size charts for our print on demand items. 

Since each tee and embroidered apparel is custom-made specifically for your order, we cannot accept returns or exchanges unless the item is defective or damaged. If there is an issue with your order, please contact us with a photo of the defect, and we will assist you.

Please reach out to our customer service at info@midnightwhispersbox.com with images of your packaging and merchandise for assistance.