Shipping and Returns
Our goal at Midnight Whispers is to ship all orders after a shipping label is printed within 5 business days. Items are not shipped on weekends. When we ship your box, you will receive an email with a tracking number. Please note, we are unable to estimate shipping times once they are out of our hands.
Please reach out to neighbors and your shipping provider before sending us an email. If the shipping provider can confirm that your package has been lost during transit, please reach out to our customer service email (email@example.com).
Boxes ship from the US. Please note, domestic orders take 1-7 business days once tracking is first updated. Shipping time does not include the 2-5 business days where we are preparing your order. International orders can take up to 4-6 weeks to deliver.
We proudly ship to Canada + 55 countries! Shipping fees vary for additional books and are based on weight. Please note, shipping times may vary. Please note, international shipping can be unfortunately expensive and have risen with recent times. We strive to ensure we choose the best shipping partners with the best rates.
You could also use a consolidation service such as Stackry! More details are below.
- You get a free, private US address
- You're able to shop from your favorite US retailers and ship to the US address
- Stackry will notify you when your packages are received and ready to be shipped
- Simplify and save on international shipping! (Also, don't miss out on our Exclusive Editions!)
Please note, VAT is not applied to our book boxes as they are exempt. Please note, all border fees or import duties are at the responsibility of the receiver. Midnight Whispers is not responsible for additional fees or duties upon delivery. Once delivery to the country has occurred, the customer is responsible for any international fees or duties applied. Any boxes returned to us due to the lack of payment will receive no refunds. The customer will be responsible for any reshipment fees.
Shipping is based on weight, volume/size, and final destination.
RETURNS & CANCELLATIONS
Unfortunately, we cannot accept returns or cancellations. All items are final sale and nonrefundable. Midnight Whispers does not accept any returns or exchanges with other books/boxes. This policy is agreed upon by checking the box for every purchase at the check out page.
We are so sorry to hear your box or book arrived damaged! Our fulfillment fairies work hard in inspecting each individual book but please know, interior inspections are not able to be performed. We acknowledge that mistakes or incidents may occur in inspection, handling, or shipping. Also, please realize shipping and handling is outside of our control though we package each box with care (bubble wrap + shredded paper).
In the event you received a damaged book, please email us at Info@midnightwhispersbox.com within 10 days of delivery with a photo and description of the damage to obtain assistance. Please allow 4 weeks prior to reaching out if your delivery is missing. We review each concern individually and will assist where able. Please note, Midnight Whispers is unable to assist if a box tracking number shows that it was delivered. Please contact your local postal office for help. Please note, we are only able to accept exchange or return requests within the 10 days from the date you received your order, indicated by your tracking information.