Shipping and Returns

SHIPPING

Our goal at Midnight Whispers is to ship all orders after a shipping label is printed within 5 business days. Items are not shipped on weekends. When we ship your box, you will receive an email with a tracking number. Please note, we are unable to estimate shipping times once they are out of our hands.

Please reach out to neighbors and your shipping provider before sending us an email. If the shipping provider can confirm that your package has been lost during transit, please reach out to our customer service email (info@midnightwhispersbox.com). 

Estimated Timeframes:

Boxes ship from the US. Please note, domestic orders take 1-7 business days once tracking is first updated. Shipping time does not include the 2-5 business days where we are preparing your order. International orders can take up to 4-6 weeks to deliver. Please note, pre-orders take 5-6 months and dates are clearly indicated on the listings.

International shipping:

We proudly ship to Canada + 55 countries!  Shipping fees vary for additional books and are based on weight. Please note, shipping times may vary. Please note, international shipping can be unfortunately expensive and have risen with recent times. We strive to ensure we choose the best shipping partners with the best rates. 

You could also use a consolidation service such as Stackry! More details are below.

We recommend using a consolidation shipping service like Stackry to purchase from us if you are an international reader. 

How does Stackry Work?
  • You get a free, private US address
  • You're able to shop from your favorite US retailers and ship to the US address
  • Stackry will notify you when your packages are received and ready to be shipped
  • Simplify and save on international shipping! (Also, don't miss out on our Exclusive Editions!)

Please note, VAT is not applied to our book boxes as they are exempt. Please note, all border fees or import duties are at the responsibility of the receiver. Midnight Whispers is not responsible for additional fees or duties upon delivery. Once delivery to the country has occurred, the customer is responsible for any international fees or duties applied. Any boxes returned to us due to the lack of payment will receive no refunds. The customer will be responsible for any reshipment fees. 

SHIPPING COSTS

Shipping is based on weight, volume/size, and final destination. 

RETURNS & CANCELLATIONS

All refunds are processed to the original payment method used at checkout. Please note that credit card transaction fees, payment processor fees, and international currency conversion or exchange fees are non-refundable, as these charges are retained by the payment provider and not returned to us. Accordingly, all refunds will be issued minus these non-refundable fees.

Please be aware that refunds cannot be processed once a shipping label has been created, as the order has already moved into fulfillment.

Any credit card disputes filed against an order will result in the immediate cancellation of all current and future orders associated with the customer. We reserve the right to refuse service to anyone for any reason at any time.

If any action is taken against us with Paypal, and escalated, we reserve the right to charge a $5 processing fee for any refunds provided by Paypal and the right to refuse future business with the customer. 

DAMAGES

We are so sorry to hear your box or book arrived damaged! Our fulfillment fairies work hard in inspecting each individual book but please know, interior inspections are not able to be performed.  We acknowledge that mistakes or incidents may occur in inspection, handling, or shipping. Also, please realize shipping and handling is outside of our control though we package each box with care (bubble wrap + shredded paper).

In the event you received a damaged book, please email us at Info@midnightwhispersbox.com within 14 days of delivery with a photo, measurements and description of the damage to obtain assistance. Please allow 4 weeks prior to reaching out if your delivery is missing.  We review each concern individually and will assist where able. Please note, Midnight Whispers is unable to assist if a box tracking number shows that it was delivered. Please contact your local postal office for help. Please note, we are only able to accept exchange or return requests within the 14 days from the date you received your order, indicated by your tracking information. 

Items below DO qualify as damage:

  • Split spine
  • Torn/missing pages affecting readability of the book 
  • Torn or severe crease in endpapers
  • Extreme blurriness of edges
  • Tear/rip/cuts on the front of the book or dust jacket larger than 1cm
  • Large scratches or cuts on the front cover (Jacket or hardcover) 
  • Water damage
  • Defects from manufacturing (large amount of missing foil, missing embossing, etc.)
  • Heavy creasing on dust jackets 20mm or more
  • Crushed edges or corners 15mm or more in size
  • Large dents 15mm or more in size
  • Missing an author signature when it should have one
  • Misaligned sprayed edges 5mm or more

Items below do NOT qualify for replacement:

  • Loose dust jackets
  • Light scratches, white spots, or marks on the back of the book/jacket
  • Minimal creasing of dust jacket less than 20mm
  • Slightly faded or minor areas of missing foil finishes
  • Minor scuffing on the edge
  • White spots or minor scratches/marks on the top or bottom edge of the book
  • Slightly blurred stenciled/sprayed/digital edges
  • Slight missing of foil on foiled edges
  • Slightly wavy pages
  • Minor page bleeding 
  • Creasing or folding on the top or bottom of the book spine or dust jacket or at the corners
  • Ripped/damaged blank pages
  • Misaligned sprayed edges 4mm or less

Please note, some finishes show more manufacturing wear that are considered normal during the printing process:

Metallic edges or dust jackets tend to show and be more prone to scratching

Paper variations or cutting marks on the edges during manufacturing (underneath sprayed edges)

Minor misalignment of tip-ins - These are added after the book is bound so it can be common for these to be tilted slightly or off centered. 

Please remember that the listed criteria are provided for general guidance, and each claim will be carefully reviewed on a case-by-case basis. All returns/exchanges will be at the discretion of Midnight Whispers customer service. 

No Returns or Exchanges Policy
We do not accept returns or exchanges. This applies to all products, including books, and ensures consistency in our customer service.

Unauthorized Returns
Returns sent without prior authorization will not be processed or refunded.

If you have concerns about your order, reach out to our Customer Support team for assistance.

Lost or Stolen Package Policy

We take every precaution to ensure your order arrives safely and on time. However, once a package has been shipped, delays, loss, or theft may occasionally occur. The following policy explains how these situations are handled.

Step 1: Check Your Tracking Information

Use the tracking number provided in your shipping confirmation email to verify the status of your package.

If your tracking shows Delivered but you have not received your order, please:

  • Check around your property, including porches, side doors, garages, mailrooms, parcel lockers, or other designated delivery locations.
  • Ask household members, neighbors, or your building's management office if they accepted the package on your behalf.
  • Contact your local post office or the shipping carrier to determine whether additional delivery information is available before contacting our Customer Support team.

Step 2: Contact Customer Support

If you are still unable to locate your package, please contact our Customer Support team.

To allow us to investigate and determine whether a replacement is available, you must notify us:

  • Within 10 days of the tracking status showing Delivered, yet your package has not arrived 

Please include:

  • Your order number
  • Your tracking number
  • Any relevant details regarding the missing package

Depending on the circumstances, we may open a carrier investigation before issuing a replacement or refund. Carrier investigations may require several business days to complete.

Policy Limitations

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address. We are not responsible for packages delivered to the address entered during checkout.

Late Reports

Customers must report missing, lost, or stolen packages within the timeframes outlined in this policy. Prompt reporting allows us to work with the shipping carrier while tracking information and delivery records are still available and while replacement inventory may still be in stock.

If a package is reported more than 20 days after the estimated delivery date, Midnight Whispers is unable to investigate the shipment, file carrier claims, or guarantee replacement inventory. As a result, claims submitted after 20 days are not eligible for replacement, refund, store credit, or any other form of compensation.

We encourage customers to monitor their tracking information and contact us immediately if they believe there is an issue with their shipment.

Repeated Claims

Customers with repeated reports of lost or stolen packages may be required to use an alternative shipping address, purchase signature confirmation (when available), or may have limited eligibility for future replacements or refunds.

Tips to Help Prevent Lost Packages

To reduce the risk of loss or theft, we recommend:

  • Shipping to a secure location, such as your workplace or another address where someone is available to receive deliveries.
  • Providing delivery instructions when supported by the shipping carrier.
  • Signing up for text or email delivery notifications to monitor your shipment in real time.
  • Installing a video doorbell or security camera to help monitor deliveries.