EU Return Policy
European Union Withdrawal Rights and Returns Policy
Special Edition Products and Subscription Orders
Many products offered by Midnight Whispers, Roses & Thorns, and Phoenix are exclusive editions created specifically for our company and subscriber community. These products may include exclusive covers, custom artwork, sprayed or digitally printed edges, foil embellishments, custom endpapers, signed editions, tip-ins, and other limited-edition features.
By placing an order, customers acknowledge that inventory is purchased, allocated, reserved, and, in many cases, manufactured specifically to fulfill subscriber and customer demand. Production planning, inventory procurement, and order allocation begin shortly after payment is processed.
Once production, procurement, or inventory allocation has commenced, orders may not be canceled except where required by applicable law.
European Union Consumer Withdrawal Rights
If you reside in the European Union, you may have a statutory right to withdraw from certain purchases within fourteen (14) days of receiving your order, subject to any applicable exemptions under law.
Where permitted by applicable law, products that are personalized, custom-manufactured, made to order, or otherwise exempt under applicable consumer protection laws may not be eligible for withdrawal rights.
Nothing in this policy is intended to limit any mandatory consumer rights provided under applicable law.
Exercising Your Right of Withdrawal
To exercise a valid right of withdrawal, you must notify us in writing within fourteen (14) days of receiving your order. Return instructions will be provided after we receive your withdrawal request.
Package Forwarding Services
If you use a package forwarding, freight forwarding, mail forwarding, or consolidation service, delivery is deemed complete when the order is received by the forwarding provider. The forwarding provider is considered your designated recipient for delivery, transit claims, and calculation of any applicable withdrawal periods.
Return Conditions
For returns made pursuant to applicable withdrawal rights:
• Customers are responsible for all return shipping costs.
• Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges associated with the return shipment.
• Returned items should be returned with all included components and, where reasonably possible, in their original packaging.
• Customers are responsible for ensuring returned items are adequately packaged to prevent damage during transit.
• The customer bears the risk of loss or damage until the returned item is received by us.
Reduction of Refunds for Diminished Value
Refunds may be reduced to reflect any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Examples may include, but are not limited to:
• Damaged or torn packaging
• Scratches, dents, bends, or other physical damage
• Missing inserts, merchandise, or included items
• Damage caused by improper storage, handling, or return packaging
Any reduction will be assessed based on the condition of the returned goods upon receipt.
Shipping Charges
Original shipping charges, customs duties, import taxes, insurance costs, and other non-product charges are non-refundable except where required by applicable law.
Refused Deliveries
Customers who refuse delivery of an order, including shipments refused due to unpaid customs duties or import taxes, remain responsible for any shipping charges, return shipping charges, customs fees, duties, taxes, carrier fees, storage fees, or other costs incurred as a result of the refusal. To the extent permitted by law, such amounts may be deducted from any refund issued.
Damaged or Defective Items
Customers who receive damaged, defective, or incorrect items must contact us within fourteen (14) days of delivery and provide photographic evidence. Upon review, we may provide a replacement, store credit, partial refund, or full refund, as appropriate and in accordance with applicable law.
